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Refund policy

The quality of ROSERAIN’products is 100% quality guaranteed.If you maintain it properly, ROSERAIN Toys can last a lifetime.

However,  ROSERAIN products have one year warranty .
The 1 year warranty starts from the date of purchase. If there is any issue during this period, you can claim and receive a free replacement. Please note that the warranty includes the problems caused by material flaws, manufacturing flaws, and the parts that influences the normal functioning. Damages caused by improper operation, overused abrasion and disassembling the product are excluded from our warranty terms.

To ensure your own legal interest, we suggest you to visit ROSERAIN official website for registration after receiving the product. If you feel your product has a manufacturing defect please contact customer service immediately at 0755-84826063 or via email at info@iroserain.com